The Services Of Securus Are Far Superior To Global Tel Link

I’ve heard all these horror stories when it comes to calling an incarcerated individual. Government contracts award telecommunications services to particular companies to form monopolies. When you call an inmate, you have no choice but to use the prison’s chosen telecommunications company.


This makes for all sorts of problems for most people because 80% of the industry is lorded over by Global Tel Link. The company even sounds like it has an evil name. Global Tel Link is run by shareholders looking to maximize profits. It doesn’t care about the human impact of their decisions and it shows. They’ve recently been in hot water because they were caught charging $17 for a 15-minute phone call. They’ve also been sued over hidden fees that can all add up to hundreds of dollars.


But I got lucky. My sister is incarcerated in a prison that is run by Securus Technologies. This company has been really easy to deal with. Phone calls are pricey but they are reasonable. The phone call quality is also very high. None of my calls have dropped and there are no hidden fees. All the complaints I’ve heard about Global Tel Link just aren’t there with Securus.


Securus even runs the biggest customer service call center in the industry. It can handle more than 2 million calls per month. Most calls are answered within 10 seconds and most problems are resolved on the first call. It’s all backed up by accreditation by the Better Business Bureau. The company even carries an A+ rating with the BBB.


They even have this software that makes me feel like my sister’s in good hands. All the phone calls made into the prison are recorded and saved for law enforcement. The software can search the recordings for a single person’s voice or a phrase to help law enforcement prevent crimes.


How Securus Technologies Changed the Way Jails Protect Officers

I can say from experience that working in a jail is one of the most dangerous jobs in the world. On any given day, inmates are looking for any opportunity to make a name for themselves at the expense of officers. If we were to put down our guard for a second, inmates could really make a bad situation a life-threatening one.


To help make my life safer in the jail, there are several things that we as officers do to combat the efforts of the inmates. The violence escalates when you add drugs and weapons to the mix, and these items are easily accessible to inmates even in jail. Ask any inmate, they will tell you that they can get their hands on drugs and weapons more easily when in jail than on the streets. This is where we focus our efforts each day.


My team works the visitors section of the jail each day to make sure tat these people are not trying to bring things into the jail that put us all at risk. Even with a strong police presence, many visitors will risk going to jail themselves in order to supply the inmates with what they need. If an order comes down from high-level gang members, soldiers on the street jump to do whatever is asked of them.


Recently, Securus Technologies installed a communication system for the inmates that gives us a deeper ability to monitor calls unlike any time in the past. Now when inmates talk, regardless how they try to disguise the conversation, the LBS software tips us off to something happening. On a number of occasions we discovered who was giving the orders, who was bringing the drugs, and when they were going to make an attempt.


Securus Technologies allows our officers in the jail an added layer of protection.